Annual report 2013
Strategy implementation in 2013
In 2013, VVO implemented these strategic priorities as follows:
- We sought even closer cooperation with our residents.
- We updated our customer promise and integrated it throughout our operations.
- We improved cost efficiency, among others by re-tendering and revising maintenance and cleaning contracts.
- We introduced regular maintenance checks in apartments to ensure better targeting of repairs.
- We applied best practices in developing systems and processes.
- We promoted easy and effortless service by launching electronic signatures for tenancy agreements.